Complex HelpDesk Settings
Personalise your Help Desk with advanced settings to suit your specific needs. Customise email templates for automated responses, incorporating corporate logos, signatures, and more. Configure your projects to automatically assign tickets and set specific SLAs (Service Level Agreements) for efficient ticket management.
Key features:
- Define SLA for ordering, resending, and generating email communication.
- Help Desk project setup to handle all tickets efficiently.
- Send ticket updates to external email addresses.
- Customisable email templates for consistent communication.
- Customise header and footer of email messages.
- Automatic ticket updating for seamless progress tracking.
- Ticket owner field to track the responsible support agent for successful issue resolution.
- You can send quick emails to customers using predefined templates.
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