HelpDesk Operator Dashboard
The Help Desk Operator Dashboard offers you a seamless ticket navigation – you can efficiently manage your performance. Additionally, the integrated Kanban feature enables you to monitor your requests to the development team for feature development and bug fixing.
Key features:
- Lists new and critical tickets for effective prioritisation and management.
- List tickets requiring your attention for review and resolution.
- Use the action buttons for quick re-assignment of tickets to yourself.
- See gauge indicating your personal KPI performance.
- Kanban board tab for tracking feature development and bug fixing.
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